Customer Complaint

1. You have received a complaint from a customer that was treated poorly by a member of your business’ customer service staff. She wasn’t very specific as to what the problem was but it sounds serious enough to jeopardize losing her as a customer. You must write a response to the complaint.
2. Format your assignment like a business letter. Look online or in the Microsoft Word templates for a proper format. Address your letter to Barbara McBride. Her address is 2200 Hamilton Street, Apt. 4, Philadelphia, PA 19123.
3. Use a three-part professional style with appropriate tone and language to explain how the situation will be resolved, what actions will be taken to prevent it happening in the future and if (and how) the customer will be compensated for the poor treatment.